We want you to feel good about every Beauty Water order. Because our Beauty Waters are consumable products, we’re unable to accept returns or exchanges on products that have been opened, used, or had their seal broken.

Unopened Products

If you change your mind, unopened and unused products in their original, sealed packaging may be returned within 30 days of delivery.

To request a return, please contact us at [email protected] or through our contact form with your order number and reason for return before sending anything back.

Approved returns must be shipped back in their original condition. Return shipping costs are the responsibility of the customer unless the return is the result of an error on our part.

Once your return has been received and inspected, your refund will be issued to your original payment method. Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Orders

If your Nué order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photos of the product and packaging.

We’ll review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.

Please do not discard damaged or incorrect products until our team has reviewed your request.

Subscriptions

Subscriptions can be changed or canceled before your next order is processed through your account or by contacting us at [email protected] or through our contact form.

Once a subscription order has been processed, we cannot guarantee that it can be canceled or changed. Subscription orders that have already shipped are subject to the same return policy as one-time purchases.

Canceling a subscription prevents future orders and does not automatically cancel or refund an order that has already been processed.

Pre-Orders

Pre-order purchases reserve product from an upcoming production run and may have a longer fulfillment timeline than standard orders. The estimated shipping or delivery timeframe will be clearly displayed at the time of purchase.

Pre-orders are subject to the terms outlined on our Pre-Order Terms page. Please review those terms carefully before placing a pre-order.

Pre-orders may be canceled for a full refund at any time before the order enters fulfillment. Once a pre-order has entered fulfillment or shipped, our standard return policy applies.

If the expected fulfillment timeline changes materially, we’ll communicate the updated timing to the email address associated with your order and provide any options required under our Pre-Order Terms or applicable law.

Refunds

Approved refunds are issued to the original payment method. Please allow your bank or card issuer additional time to post the refund after it has been processed by Nué.

Final Sale

Gift cards, promotional items marked “final sale,” and opened or used consumable products are not eligible for return or refund, except where required by law.

Questions?

We're always happy to help. Please contact us at [email protected] or through our contact form with any questions about your order. 

Nué reserves the right to refuse returns that do not meet the requirements outlined above. Nothing in this policy limits any rights available to you under applicable law.

refund Policy